Store Operations Manager

Store Manager(Operations) Lal Sweets (Airport Store)

Location: Kempegowda International Airport, T2 Bengaluru

Industry: Aviation / Retail / Food & Beverage

Employment Type: Full-Time

Female candidate preffered.

Role Overview :

As a Customer Relationship Manager, you will be the face of Lal Sweets, responsible for

fostering strong relationships with our stake holders, ensuring their satisfaction, and

enhancing their overall experience. Your role will be pivotal in maintaining our reputation

for excellence and driving customer loyalty.

Key Responsibilities :

• Customer Engagement: Greet and assist customers, providing personalized

recommendations and information about our products.

• Issue Resolution: Address and resolve customer complaints or concerns promptly

and professionally.

• Feedback Collection: Gather customer feedback to identify areas for improvement

and implement necessary changes.

• Team Collaboration: Work closely with operations staff to ensure seamless service

delivery.

• Reporting: Maintain accurate records of customer interactions and transactions.

• Brand Representation: Uphold and promote the values and standards of Lal Sweets

in all customer interactions.

• Sales & Business Development:

• Work with the sales team to execute promotions, boost upselling efforts, and

achieve monthly sales targets.

• Identify business development opportunities to grow revenue and expand the

customer base.

• Monitor competitor activity within the airport retail space and suggest strategic

actions.

• Training, Development & Team Leadership:

• Train, mentor, and supervise store staff to maintain a high-performance, customer-

focused team.

• Conduct regular training programs to enhance team skills in sales, product

knowledge, and service delivery.

• Lead team meetings and provide performance feedback and guidance.

• Visual Merchandising:

• Ensure the store layout, displays, and promotional signage align with Lal Sweets

branding and marketing strategies.

• Regularly refresh displays to align with seasonal campaigns and new product

launches.

• Analytics, Reporting & Presentation:

• Maintain accurate records of transactions, inventory, and customer interactions.

• Use Excel and other tools to analyze store performance and present insights through

structured reports and presentations.

• Track KPIs and prepare dashboards for management review on a weekly/monthly

basis.

•

Qualifications & Skills :

• Experience: Graduate & Master’s in any specialization with minimum 3–5 years in

customer service or retail, preferably in the food and beverage industry or aviation

industry .

• Language Proficiency: Fluent in Kannada, English and Hindi and spoken.

• Communication Skills: Excellent interpersonal and communication abilities.

• Problem-Solving: Strong ability to address and resolve customer issues effectively.

• Teamwork: Ability to work collaboratively in a fast-paced environment.

• Professionalism: Polite, approachable, and well-groomed demeanor.

• Flexibility: Willingness to work in day shifts, including weekends and holidays.