Store Manager /Sales Associate

Store Manager / Sales Associate

Key Responsibilities

Customer Experience & Relationship Building

• Greeting customers

  warmly upon entry and coaching the team to maintain this standard.
• Displaying commitment to providing

  exceptional Customer Service

  and ensuring all Lenskart associates prioritize

  Customer Satisfaction

  .
• Handling

  customer service issues, queries, and complaints

  at the store level, ensuring consistency across the team.
• Striving to build

  long-lasting and fruitful relationships

  with every customer.

Sales & Performance Leadership

• Driving the sales of the store

  to meet allotted targets by effectively allocating targets to staff.
• Developing a culture of

  high sales performance expectations

  through strong

  Sales Leadership

  .

• Motivating and inspiring the field team

  to drive for outstanding results.

• Assessing field capability

  and establishing performance priorities at a group level.

People Development & Team Management

• Assisting in

  recruiting and selecting high-potential staff

  .
• Providing

  effective on-the-job training and guidance

  to team members, leveraging company training modules.
• Delivering

  clear, motivating, and constructive feedback

  in a timely manner to all retail associates.

• Evaluating the training needs

  of store associates and collaborating with the L&D department to execute developmental plans.
• Understanding the reasons for

  attrition

  and implementing measures to control it.

• Ensuring all store employees

  , including the Optometrist, are supported and their issues are resolved.

• Scheduling team's shift timings

  to meet store business needs and demands, ensuring adequate staffing levels.

Cash & Inventory Management

• Monitoring cash reconciliation

  to prevent any mismatch of store funds.
• Ensuring the

  availability of required merchandise and services

  .
• Conducting

  regular stocktakes

  .
• Ensuring staff have a

  basic understanding of the POS System

  for efficient transaction processing.
• Performing necessary

  quality checks for new products

  .
• Collaborating with other departments to ensure the product reaches the customer, guaranteeing the

  best customer experience

  .

Store Operations & Compliance

• Ensuring that

  eye check-ups are conducted as per SOP

  (Standard Operating Procedures) and maintaining high quality standards.
• Ensuring that all

  SOPs for retail are successfully implemented and adhered to

  by store employees.
• Updating colleagues on business performance, new initiatives, and other important issues.

• Maintaining the store as per Lenskart standards

  , including regular cleaning of frames and equipment.
• Ensuring the

  security of all Lenskart equipment

  and preventing any shortage of stock units or damage in the store.

Personal Attributes & Competencies

• Minimum Qualification: Graduate

  .
• Ability to act as a

  link between strategy and execution

  .
• Ability to

  develop and inspire people

  to achieve their best.
• Ability to

  build rapport and trusting relationships

  .
• Ability to

  understand stated and unstated needs of the customer

  and offer solutions.

• Clear communication and active listening skills

  .
• Ability to

  adapt to a changing environment

  and openness to learn.

• Proactive task ownership, result-orientation, and customer-orientation

  .
• Ability to

  multitask and organize activities based on priority

  .