Store Manager

Position: Store Manager

This role will be responsible for engaging with our customers to provide an

exceptional experience in-store.

ABOUT THE ROLE:

Manage all facets of store operations covering engagement with production teams,

logistics partners, training team and

management to ensure the delivery of a delightful customer

experience for each visit.

Understand and document customer preferences to provide recommendations on

styling and customizations to help customers express their personal style.

Ensure all company policies and procedures are implemented and administered in

store for the entire team.

Team resource power planning: Weekly roster and managing leave requests from

team members.

Innovating and suggesting best practices and documenting the same for

managements consideration.

Ownership of store KPIs such as sales targets, alteration and remakes, social

media feedback reviews from customers.

Creation and updating the system with orders, customer details and

communicating with the production team on order fulfilment.

Provide customer care to customers by email and phone as and when required.

Liaise with our in-store master tailors to take measurements and fix individual

customer issues.

Daily Cash & Bank transactions including the responsibility of ensuring accuracy of

petty cash.

Visual merchandising and store display.

Daily briefing and Weekly Reports to review sales figures and take proactive

measures to ensure stores targets are met.

ABOUT YOU:

5 - 8 years experience in customer service in the hospitality sector. Any experience

in retail is a bonus.

Bachelor’s degree with Exceptional communication skills, both written and verbal

Proficient in MS Office – Excel, Word and email.

Customer service oriented with a natural desire to care for the needs of others

Deep desire to put drive & effort into your work

Knowledge and passion for men's fashion and style trends, men's tailoring, pattern

design, garment alterations, and seasonal fabrics