Storage Support Engineer II

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Job Summary

Responsibilities

• Manage and maintain storage systems, including installation, configuration, and monitoring.
• Troubleshoot storage-related issues, perform root cause analysis, and implement appropriate solutions.
• Optimize storage performance and capacity utilization through regular monitoring and analysis.
• Collaborate with cross-functional teams, including network engineers, system administrators, and software developers, to provide storage-related support.
• Perform regular backups and data replication to ensure data integrity and availability.
• Implement and enforce storage security measures, including access controls, encryption, and disaster recovery plans.
• Stay up-to-date with industry trends and advancements in storage technologies to recommend and implement best practices.
• Create and maintain documentation, including standard operating procedures and technical specifications.
• Participate in the planning and implementation of storage-related projects, including system upgrades and migrations.
• Provide training and knowledge sharing to team members and end-users on storage-related topics.
  

Skills Requirements

• Strong knowledge of storage technologies, such as SAN (Storage Area Network), NAS (Network Attached Storage), and DAS (Direct Attached Storage).
• Experience with storage management and provisioning tools, such as EMC VMAX, NetApp ONTAP, or HPE 3PAR.
• Proficiency in troubleshooting storage-related issues and performance bottlenecks.
• Understanding of RAID configurations, file systems, and data replication techniques.
• Familiarity with backup and recovery solutions, including tape libraries and cloud-based backup services.
• Knowledge of storage protocols, such as Fibre Channel, iSCSI, NFS (Network File System), and CIFS (Common Internet File System).
• Strong analytical and problem-solving skills to identify and resolve storage-related problems.
• Excellent communication and collaboration skills to work effectively with cross-functional teams and end-users.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Knowledge of storage security practices and compliance standards.
  

Education Requirements

• Bachelor's degree in computer science, information technology, or a related field is typically required. However, equivalent work experience and certifications may be accepted.
• Certifications in storage technologies, such as EMC Proven Professional, NetApp Certified Storage Associate (NCSA), or HPE ASE - Storage Solutions Architect V3, are highly desirable.
• Continuous learning and staying updated with the latest storage technologies and industry trends are important for professional growth in this field.
  

Physical Requirements