State Service Incharge

4 - 6 years

3 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Manage end-to-end service operations within the assigned state.
  • Handle escalations and ensure prompt resolution of customer complaints.
  • Monitor and evaluate service centers performance, TAT, and customer satisfaction.
  • Coordinate with HO, sales teams, and logistics for seamless service delivery.
  • Conduct regular audits and training for service partners and technicians.
  • Maintain inventory and spare parts planning at service hubs.
  • Prepare and submit regular MIS reports to the management.
  • Build and strengthen relationships with dealers and partners for improved service coverage.
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