State Service Incharge

As a dynamic and experienced State Service Incharge, you will be responsible for overseeing and driving after-sales service operations in Chandigarh and Ludhiana. Your main objective will be to ensure high customer satisfaction, efficient service delivery, and seamless coordination between service centers, dealers, and internal teams. Your key responsibilities will include managing end-to-end service operations within the assigned state, handling escalations, and ensuring prompt resolution of customer complaints. You will also be required to monitor and evaluate service centers" performance, Turnaround Time (TAT), and customer satisfaction levels. Additionally, you will need to coordinate with the Head Office, sales teams, and logistics to ensure smooth service delivery. To excel in this role, you must conduct regular audits and training sessions for service partners and technicians, maintain inventory and spare parts planning at service hubs, and prepare and submit regular Management Information System (MIS) reports. Building and strengthening relationships with dealers and partners will be crucial for improving service coverage. Therefore, your ability to communicate effectively, lead teams, and solve problems efficiently will play a significant role in your success. Moreover, being well-versed in regional languages, in addition to Hindi and English, is essential for effective communication. The ideal candidate should have a minimum of 4-6 years of experience in service management, preferably in consumer electronics or IT peripherals. A technical background and willingness to travel extensively within the state are also required. If you are a graduate in any discipline with strong leadership skills, this opportunity may be the perfect fit for you.,