Staff Engineer

Job Responsibilities

Process and Continuous ImprovementDrive the strategy for R1 RCMs IT Asset Management (Hardware and Software) practice.Create partnerships with IT Platform Owners, End user support, ITSM, Sourcing and other relevant areas within/outside of ITEnsure quality control through the lifecycle of IT assets by developing and implementing appropriate procedures to track and manage the IT Assets.

Safeguard a detailed inventory of hardware and software assets and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spend and manage end of life/end of services risk avoidance.Maintain the IT asset capability to empower the organization to better manage the lifecycle of hardware and software across R1.Support audit activities that may ariseTechnology Acumen

Drive features and functionality on the IT Asset Management capability (ServiceNow) to enable the IT Asset Management Processes and show the value to continue to scale and mature the services.Create and maintain governance and support the interdependencies between ITAM (IT Asset Management), APM (Application Portfolio Management) and CMDB (Configuration Management Database) across R1s ServiceNow platform.

Reporting, Dashboard and AuditsGenerate and distribute various reports, including compliance reports on current assets.Identify savings opportunities for renewals, software licensing and services.

Minimum Qualifications (required)

Bachelors degree, preferably in Information Technology, Computer Science/Engineering, or Project Management (or equivalent years of training, work experience and education)5+ years management experience to include:Implementing new processes and functions within an IT organizationStrong facilitation, negotiation, and conflict resolution skillsProven ability to effectively drive change

4+ years of hands on IT Asset Management (hardware and software) experience in large complex organizations

Advanced knowledge of ServiceNow technology and ITAM module

Strong technical and ITIL service management backgroundDemonstrate visible leadership and exhibit R1 leadership expectations.

Build Strong relationship across IT and our business unitsGrow and develop the team by attracting, retaining, and developing talent through training, education, and mentoring.

Additional Qualifications

Strong business acumen and ability to understand the larger company strategy

Demonstrated ability to understand complex ideas and interdependenciesManaging complex projects and technical teamsExcellent presentation and communication skills for both technical and non-technical audiences

Track record of using quantitative and qualitative data to prioritize decision-makingLean practitioner certifications or training, as well as applicable experience in Continuous ImprovementITIL practitioner/Agile practitioner