Sr. TIM Engineer

Tech Mahindra

5 - 7 years

4 - 5 Lacs

mumbai

Posted:6 hours ago| Platform:

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Skills Required

computer science service management change management project management process improvement document management risk management information technology technical support technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct annual reviews of technical documents to ensure accuracy and compliance with organizational standards
Manage change management processes, including documentation, communication, and implementation of changes
Maintain and update the risk register, identifying potential risks and recommending mitigation strategies
Provide technical support to internal teams and clients, resolving issues in a timely manner
Collaborate with cross functional teams to gather requirements and ensure alignment on project goals
Develop and implement process improvements to enhance efficiency and effectiveness in technical support operations
Prepare and present reports on document reviews, change management activities, and risk assessments to stakeholders
Train and mentor junior team members on best practices in technical support and process consulting
Mandatory Skills:Proven experience in process consulting, with a focus on technical support and helpdesk operations
Strong analytical skills with the ability to assess and improve processes
Excellent communication skills, both written and verbal, to effectively convey information to stakeholders
Proficiency in change management methodologies and tools
Experience in maintaining risk registers and conducting risk assessments
Preferred Skills:Familiarity with ITIL or other service management frameworks
Experience with document management systems and tools
Knowledge of project management principles and practices
Ability to work collaboratively in a team oriented environment
Qualifications:Bachelors degree in Information Technology, Computer Science, or a related field
5-7 years of experience in technical support, helpdesk, or process consulting roles
Relevant certifications in ITIL, project management, or process improvement are a plus
If you are a proactive and detail oriented professional with a passion for process improvement and technical support, we encourage you to apply for this exciting opportunity

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