Sr. TIM Engineer

Tech M BPS 24x7 Network Service L2

Troubleshooting Routing, switching issues and providing solutions within agreed SLA. Configuration and Management of Cisco 6509 E Series Switches and Cisco 4506, 4507 R, 3750 and 3560 series switch, Nexus 9K Series Switches, Cisco Catalyst 6880 switches with VSS Monitoring and troubleshooting of Network Infra related reported Issue. Configuration & Troubleshooting of VLAN, VTP, PVST, HSRP, VRRP and DHCP, Ether Channel, AAA configuration on Switches & Routers.

Installation & Replacement of Switch Modules like Sup Engines, WAN cards, SFP module, POE line cards & Switch chassis. Installing, upgrading and backing up IOS of Cisco Routers and Switches Strong experience on routing Static routing / Dynamic Routing protocols i.e. EIGRP, OSPF and BGP. Administering and monitoring daily activities, monitoring performance, taking backups of network devices. Troubleshoot all networking problems to ensure minimum downtime & maximum availability. Basic understanding of CA spectrum, Wireshark and Kiwi Syslog tool. Providing technical support for installation activities and routine troubleshooting of Network Infrastructure.

Candidate should be ready to work in 24*7 Shifts Change Management Perform Change Management as per the process. Change Raising to facilitate incident resolution

Experience and Skill required must:

Hands on experience more than 4+ Years on Switching & Routing. Considerable knowledge and experience in setting up Cisco network components, specifically Layer 2 and Layer 3 switches, Nexus 7K & 9K Series Switches and Cisco Routers. Considerable knowledge and experience in Net Flow Analyzer. Considerable knowledge and experience on MPLS network & VRF. Considerable knowledge of Firewalls & VPN technology. Considerable knowledge on NAT /PAT Considerable knowledge and experience in VSS and VPC technology. Working knowledge of TCP/IP addressing and routing, SSL, FTP, SFTP and other OSI protocols is required. Considerable knowledge & Experience with ISE, enterprise Wireless network. Minimum CCNA in R & S Certified.

Exposure on Cisco 6800, 6500,4500 and Nexus 9K switching platforms Exposure on Cisco 2900 and 3900 series routing platforms Sound knowledge of STP, RSTP & MST. Excellent communication skills required Ability to handle complex network issues independently. Should have passion towards new trends in technology ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines Experience in contact center, BPO environment is preferred but not mandatory Customer relationship development and influencing skills Ability to work under pressure and remain decisive.