What Youll Do Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals. Play the role of an individual contributor. Decision Making / Impact Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams. Ability to understand and communicate project scope and map it to customer business goals and objectives. Role and specific responsibilities Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions. Takes ownership of task/project implementation for assigned engagements. Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues. Demonstrates software skills and tools to configure, deploy Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. Who You’ll Work With CX is a team of outstanding technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer happiness metrics, industry recognition, and employee satisfaction scores. Who You Are Expertise Requires BS/BE/BTech degree or equivalent with 6+ years of experience in a similar job role. Any Data Centre related certification (CCNP, CCIE, VCP, etc.) is helpful and you have a drive for continuous learning. Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP). Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience. Has knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP. Has knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Experienced in design and/or deployment of Data Center solutions including traditional DC standalone Nexus design, VXLAN Fabric-based ACI Fabric solutions using ACI MultiPod / Multisite Fabric architectures. Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes). Knowledge of Python, Ansible etc Leadership / Autonomy Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments. Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions. Why Cisco At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything – people, process, data, and things – and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices. We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.
