Associate, Engineer NOC

Duties and Responsibilities

Support network security systems deployed and managed by the organization for its customers

Resolve customer issues while maintaining high levels of customer service

Focus on quality customer service and continuous process improvement 

Act as the primary point for managing and resolving customer service technical support issues

Provide customers with quick response times and first call problem resolutions

Requirements

Primary Skill

Good understanding on networking protocols and and technical troubleshooting.

Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN.

Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands.

Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP

Must be able to configure, maintain, and troubleshoot IPSec VPNs.

Hardware:  Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000)  Fortinet Firewalls (FG20C, FG100D, FG221B)

Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types. 

Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls

Qualifications

1-4 years of experience in a network engineer or similar technical role.

Strong communication and interpersonal skills.

Ability to follow processes and procedures accurately.

Customer-focused with a positive attitude.

Quick learner and adaptable to new technologies.

Education

Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field.

Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred.

Benefits

Group medical insurance.

Casual dress code.

Hybrid work schedule

Paid company holidays.

Cab Facilities.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.