Sr. Service Manager

The Service Manager will be responsible for overseeing and managing the service operations for water purifier at Aquaneeta Industries Pvt Ltd. The role involves ensuring high-quality after-sales service, building and managing a strong service network, and appointing franchise partners to enhance service reach. The ideal candidate will combine technical expertise with leadership and business development skills to ensure customer satisfaction and operational excellence.

Key Responsibilities

• Service Operations Management:
• Plan, coordinate, and monitor all after-sales service activities for water purifier machines.
• Ensure timely installation, maintenance, and repair services to meet customer expectations.
• Develop and implement standard operating procedures (SOPs) for service operations.
• Franchise Appointment & Management:
• Identify, evaluate, and appoint qualified service franchise partners across regions.
• Negotiate franchise agreements in line with company policies.
• Provide training, guidelines, and operational support to franchise partners.
• Customer Satisfaction & Quality Assurance:
• Monitor service quality through feedback and audits.
• Handle escalated customer complaints with prompt resolution.
• Ensure adherence to company warranty and AMC (Annual Maintenance Contract) policies.

Team Leadership:

• Lead and mentor service engineers and support staff.
• Allocate workloads and ensure performance targets are met.
• Conduct periodic training on technical updates and customer handling.

Reporting & Coordination:

• Prepare service performance reports for management review.
• Collaborate with sales, production, and logistics teams for seamless customer experience.
• Track spare parts requirements and manage inventory effectively.

Key Skills & Competencies

• Strong technical knowledge of water purification systems and related equipment.
• Proven experience in service management and franchise handling.
• Excellent leadership, negotiation, and communication skills.
• Ability to handle high-pressure situations and resolve conflicts.
• Customer-centric approach with a focus on quality and efficiency.

Qualifications & Experience

• Bachelor’s degree/Diploma in Mechanical/Electrical Engineering or equivalent.
• Minimum 10 years of experience in service management, preferably in water purifier or appliance industry.
• Experience in appointing and managing franchises is mandatory.
• Proficiency in MS Office and CRM tools.

Salary & Benefits

• Incentives for achieving service and franchise development targets.
• Travel allowance for field visits.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Work Location: In person