Sr. Quality Engineer / HOD

Experience:

Qualification:

Job Summary:

Responsible for ensuring product and process quality across customer, supplier, and in-house operations. The role involves managing quality reporting, customer claims, warranty analysis, and continuous improvement initiatives to support OEM and Tier-1 customers in achieving zero-defect targets.

Key Responsibilities

Major Responsibilities

1. Prepare and present monthly Quality performance reports.
2. Analyze and report Customer Warranty Claims and corrective actions.
3. Monitor Sub-unit rejections and manage corresponding debit note reports.
4. Provide direct technical support and quality liaison to customer plants.

Supporting Responsibilities

1. Prepare and maintain Quality Meeting Reports (Weekly & Monthly).
2. Track and report Customer Claim details across all OEMs and Tier-1 customers.
3. Handle specific claim reports (MOBIS, AS, KASK, HMMC, etc.).
4. Conduct detailed Warranty Part Study and implement preventive actions.
5. Manage and report PPAP and part cost details for new and imperial parts.
6. Maintain CPK and PPM performance data for all customer accounts.
7. Prepare and submit CLDT test reports for customer plants.
8. Handle internal approvals related to consumables, cash bills, and business trips.
9. Support dealer visits and on-site investigations in case of field quality issues.
10. Participate in Customer Rejection Meetings (weekly/special reviews).
11. Handle specific quality issues such as Roof Garnish, 3M claims, and IQ concerns.
12. Manage replacement of warranty claim parts and maintain traceability.
13. Prepare Quality Budget, VE (Value Engineering), and Sub-unit Performance reports.
14. Support QA General Manager in departmental reporting and activity coordination.

Desired Skills & Competencies

• Strong understanding of automotive quality systems (IATF 16949, APQP, PPAP, FMEA, SPC, MSA).
• Experience with customer handling and warranty claim management.
• Hands-on exposure to OEM interaction (preferably Hyundai Group or similar).
• Analytical mindset with proficiency in Excel-based data reporting and root cause analysis (8D, Why-Why).
• Strong communication, problem-solving, and team coordination skills.