Sr QA + Incident Manager

Senior Quality Assurance & Control Engineer combining the role of QA Engineer and Production Incident Manager when applicable

• A professional with 3+ years of experience in testing with Postman and browser development tools
• Proficient in Web UI and API testing
• Skilled in prioritizing test coverage based on risk and time constraints
• Adept at using various tools for tracking and analyzing logs
• Confident in designing and executing readable test cases and checklists
• Unrivalled in creating bug and testing reports
• Highly accurate and precise in testing and documentation
• Familiar with microservices application structures and CI/CD
• Accustomed to agile development methodologies and processes (Kanban is priority)
• Experience with test automation using Playwright framework is a huge bonus
• A strong analyst, independent contributor, and decision-maker
• Demonstrating a Proficient English level (written and spoken) for daily communication with the team and business stakeholders
• Familiar with using Jira, Confluence, MS Teams, and Slack

Specific requirements to the Incident Manager role:

• Act as Incident Manager according to the schedule:

during weekdays from 5AM-1PM (GMT+5:30)

acting as Incident Manager on holidays and occasionally during the weekend only during those weeks when you act as Incident Manager

rotating with another Incident Manager every one week

• Ability to remain calm and coordinate engineers being on-call to successfully facilitate production issue resolution and reduce downtime for business
• Confident and comfortable with problem-solving
• Possess listening and synthesis skills
• Provide accurate and frequent written communications to the required stakeholders
• Previous experience in on-call support or Incident management process is a bonus
• Knowledge of the Opsgenie application is a bonus as well