Sr Manager - IoT and Private Networks

About The Company

• Lead, schedule, and monitor project management activities for all customer deliveries in Mobility & IoT domain with the objective of improving customer experience, turnaround time, managing cost efficiency, productivity, achieving first time right & making processes and systems easy to use and follow. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business units overall results.
  

Responsibilities

• Plan for execution across various types of projects (small, medium, large & complex)
• Responsible for hardware planning, environment provisioning, documentation, and application deployments for variety of applications and services
• Allocate resources based on skill and capability required for the projects.
• Oversee and guide procurement lifecycle related to project procurement.
• Guide and mentor technical implementation leads and program management team for low level design, project execution within schedule and cost.
• Participate and drive customer review meetings for large and complex projects.
• Coach and guide team for handling all the projects.
• Drive OEM / Partner / Vendor performance reviews
• Periodically review business processes and performance against various parameters (turnaround time, ease of use, first time right, cost)
• Track success of complete projects against their specific KPIs
• Participate in review calls to provide status update, resolve any dependencies,
• Oversee roll out of change plan and drive course correction where required.
• Collaborate with various teams within the business (such as sales support, commercial, sales, etc.) to identify issues and opportunities.
• Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary
• Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders.
• Conduct periodic meetings with customers/stakeholders/vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
• Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary. Provide technical expertise, business planning and workflow management for ensuring smooth integration of network and system.
• Define service realization and SOPs for Service Delivery and resolve escalated issues.
• Ensure that all projects are handed over to the Operations team post completion of all deliverables.
  

Minimum Qualification & Experience

• Expertise in integrated service delivery of complex and large projects
• Understanding of Industry adoption and utilization of the Technology & Domain
• Internal & external stakeholder management and consultative skills
• Commercial acumen and broad understanding of market dynamics
• Strong customer service, project management, and quality control skills.
• Knowledge of budgeting, cost management, and financial planning