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Tata Communications
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Sr. Manager - Global Service Operations

Sr. Manager - Global Service Operations

Tata Communications

0 years

0 Lacs

Delhi Delhi India

Posted:1 day ago| Platform:

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Skills Required

service mobility collaboration security network wan ethernet ip mpls networks routing optimization design migration audits documentation support triage drive planning sip analysis escalation efficiency installation integration troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsHighly skilled Network Professional with deep expertise in

SD-WAN, Ethernet, IP, MPLS, BGP

, and other core enterprise network technologies. The candidate will have hands-on experience in designing, implementing, and optimizing large-scale enterprise networks, ensuring high availability, performance, and security. A strong understanding of routing protocols, WAN optimization, and service provider environments is essential.

Responsibilities

Act as a customer-facing technical lead for the design and migration of enterprise network services, including SD-WAN and MPLS-based solutions.
Conduct customer solution audits and maintain post-sales design documentation to ensure it accurately reflects the live and in-life service status.
Provide support for in-life MACDs (Moves, Adds, Changes, Deletes), including complex and commercial design changes, by working as part of a triage and delivery team to assess the impact of requests and evaluate incremental business proposals.
Collaborate with service assurance teams to drive improvements in customer service experience and ensure consistent service quality.
Attend service review meetings to assess customer feedback and perceived pain points, providing technical recommendations and driving actions to improve service quality and performance.
Work in close collaboration with cross-functional teams (CFTs) to enhance the customer experience by driving the execution of actions identified through Service Improvement Planning (SIP) initiatives.
Lead repeat ticket analysis for enterprise customers by conducting thorough Root Cause Analysis (RCA) and implementing Preventive and Corrective Actions (PCA) to reduce recurring incidents and network faults.
Act as the L4 escalation point for complex network design issues, ensuring timely and effective resolution of critical service-impacting problems.
Provide strategic advisory to enterprise customers, recommending network enhancements to optimize current operations and ensure scalable, future-proof architecture.
Validate and approve critical network changes, ensuring seamless rollouts with minimal disruption to customer services.
Drive post-sales technical design modifications by collaborating with cross-functional teams to deliver customized network improvements aligned with evolving customer requirements.

Desired Skill sets
CCIE/CCNP/SD-WAN CertifiedExcellent customer handling ability.Should have dealt with large team sizes.Experience on building process efficiencyExpertise on implementation, installation, integration troubleshooting and overall functionalities.

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Sr. Manager - Global Service Operations