Sr. Manager – Furnishing Sales & CRM

Sr. Manager – Furnishing Sales & CRM

Work Location: Goa

Team Handling Role: Yes

Essential Duties & Key Responsibilities

A. Furnishing Sales (70%)

• Convince Vianaar homeowners to furnish their homes with Vianaar Interiors.
• Meet clients (virtually or in person), understand requirements, and pitch furnishing solutions accordingly.
• Provide expert guidance and assist homeowners in selecting furnishing options aligned with their needs and financial plans.
• Manage end-to-end furnishing process: discussions, pricing, and package finalization, ensuring transparency and customer trust.
• Follow up with potential customers and engage with existing/potential clients to generate referrals.
• Collaborate with design and procurement teams to ensure timely and quality delivery.
• Prepare contracts, packages, and other necessary documentation for furnishing deals.

B. Customer Relationship Management (30%)

• Oversee CRM lifecycle post-booking until handover, ensuring seamless client experience.
• Act as escalation point for complex customer queries/complaints, ensuring timely resolution.
• Coordinate with Finance for timely collection of payments aligned with construction progress.
• Facilitate documentation and liaise with Legal and banks for agreements, registrations, and home loan processes.
• Ensure smooth transition of customers to Facilities/Estate team during physical handover.
• Maintain comprehensive client/project records and generate regular CRM MIS reports.
• Coordinate and communicate regularly with internal departments – Sales, Projects, Finance, Legal, Facilities – to align client deliverables.

Education & Work Experience

• Graduate from a reputed institute (MBA preferred).
• 8-10 years’ experience, with proven expertise in Sales (Furnishing/Design/Interiors) and exposure to CRM functions.

Desired Candidate Profile

• Strong sales acumen with experience of dealing with HNI’s/UHNI’s
• Excellent leadership, people management, and stakeholder management skills.
• Strong communication, influencing, and interpersonal skills.
• Ability to work independently under pressure with zeal and purpose.
• Strong commercial understanding with prior accountability for revenue/targets.
• Experience in translating business strategy into day-to-day execution and ensuring service excellence.

Knowledge of Software

MS Office, Email, Lead Hero (internal CRM software).