Sr Manager - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsCCaaSSolutions Technology Specialists: 10-17 years of Experience in CC TechnologyEducation - Bachelor s degree inEngineering, MBA (preferred)Relevant experience -

• Good
  

analytical skills, problem solving approach, should be able to create cohesive
work environments collaborating with cross functional teams.

• Knowledge
  

of CCaaS, with proficiency in AWS Connect, Cisco Contact Center, Nice CX1
Empower, Genesys Pure Cloud or similar contact centre solution.

• Should
  

have deployed and had hands-on (preferably), on the collaboration systems based
on Genesys, Cisco CCX / PCCE, AWSConnect or any other leading Contact Centre systems integrated with 3rdparty components for PSTN (TDM or SIP Trunking) such as Audio codes, Ribbon andrecording systems (Verint, NICE, Calabrio)

• Been in
  

pre-sales at least for past three years two years is a must

• Knowledge
  

of Systems and Servers and Storage, where integration of Collaboration systems
with various IT components like Servers, Virtualisation, Load Balancer etc.;preferred.

• Understand
  

the large Enterprise end point environment and be able to demonstrate a road
map for successful migration from premise to cloud

• Knowledge
  

of TCO and RoI and Business case and amortization etc.;

• Good
  

presentation skills and connect at CxO level

• Be able
  

to represent TCL in large forums as speaker, marketer, solution evangelist and
be a mouth piece for TCL suite of services , specializing in UCC

• Knowledge
  

of large RFP experience is added value.

• Have
  

knowledge of Networks and Security associated with UCC

• Able to
  

stretch and work in multi-geographic environment.

Responsibilities

Assistsales team in all phases of the selling process.Interactwith internal and external customers.Workwith product management to identify/qualify customer requests & define

Requirements

Workwith Product Managers to reflect customer requirements in feature set &road mapLead,manage & provide direct technical input to customer RFXs.Understandpricing mechanisms and support sales team in building commercial proposals.Maintaincontact and open communication with customers to assist with future needs.Activein tender submissions.Preparationof technical sales materials including collateral, quotation, timeline, projectplan and solution proposals.Behavioural -Abilityto articulate the value proposition and bring the TCO and ROI benefits asappreciated by the customer.Abilityto seamlessly work with various cross functional teams to put together a winingsolution proposal meeting the customer s business as well as technicalrequirements.Abilityto appreciate organizations governance models and work within the boundaries ofethics and Objection handling.Abilityto guide and train technical team members.GoodCommunication skills.