Sr. Manager / AGM - QC & QA

Core Responsibilities

A. Quality Planning & Control

• Develop, implement, and monitor Project Quality Plans (PQP) and Quality
• Control Procedures (QCP) in accordance with ISO 9001 standards.
• Establish Inspection & Test Plans (ITPs), checklists, and method statements
• for all Civil, MEPF, and Infrastructure works.
• Review design deliverables to ensure constructability, code compliance, and
• sustainability objectives.
• Implement material testing, batch verification, calibration control, and
• quality record documentation.
• Ensure compliance with statutory requirements, IS codes, NBC, and relevant
• local building standards.
• Track NCRs (Non-Conformance Reports), root cause analysis, and CAPA
• (Corrective & Preventive Action) closure status.
• B. Quality Audit & Process Assurance
• Design and lead Internal Quality Audits (IQA) for all project stages design,
• procurement, execution, and handover.
• Conduct quarterly external audits in collaboration with accredited third-party
• ISO auditors to validate system compliance and best practices.
• Prepare Quality Audit Reports, highlight process gaps, recommend
• improvements, and monitor the closure of deviations.
• Ensure audits are conducted per ISO 19011:2018 (Guidelines for Auditing
• Management Systems).
• Maintain the Project Quality Index (PQI) dashboard for management review
• and performance benchmarking.
• C. SOP Implementation & Process Governance
• Drive and monitor organization-wide implementation of Standard Operating
• Procedures (SOPs) across Design, Construction, MEPF, Procurement, and
• Facilities teams.
• Review and update SOPs to remain compliant with ISO 9001, ISO 14001, and
• ISO 45001 principles of continual improvement.
• Develop process flow maps, RACI matrices, and SOP compliance checklists
• for all project phases.
• Establish internal process audit frequency, reporting formats, and traceability
• matrix.
• Facilitate Management Review Meetings (MRMs) with leadership to assess
• SOP adherence and performance indicators.
• D. Environmental, Safety & Energy Management Integration
• Collaborate with HSE and Sustainability teams to integrate ISO 14001 & ISO
• 45001 principles into the projects quality systems.
• Support implementation of energy-efficient construction practices in line
• with ISO 50001 and IGBC/LEED standards for hostel projects.
• Ensure environmental compliance (waste management, resource
• optimization) and safety documentation (PPE, method statements, risk
• assessments).
• E. Training, Awareness & Capacity Building
• Conduct induction and refresher training programs for engineers, site staff,
• and contractors on quality, ISO compliance, and SOP adherence.
• Organize periodic Quality Improvement Workshops to disseminate lessons
• learned from audits and NCRs.
• Act as the change agent for process culture transformation and continuous
• improvement initiatives.
• F. Documentation & Reporting
• Maintain all quality documentation and ISO registers as per retention policy.
• Submit monthly Quality Performance Reports (QPRs) summarizing audit
• findings, CAPA status, and risk trends.
• Prepare Quarterly Governance Dashboards highlighting key performance
• indicators (KPI) for leadership and board reporting.
• Support internal and external audits by providing complete traceable
• evidence of process implementation and compliance.
• 3. Key Deliverables
• Project-specific Quality Management Plan (QMP)
• Approved Inspection & Test Plans (ITP) and Audit Checklists
• Internal & External Quality Audit Reports with CAPA tracking
• SOP Implementation & Compliance Dashboard
• ISO Compliance Review Reports (9001, 14001, 45001, 50001)
• Monthly & Quarterly Quality Governance Reports
• 4. Desired Candidate Profile
• A. Education:
• B.E./B.Tech in Civil / Electrical / Mechanical Engineering
• Additional certification preferred:
• o ISO 9001:2015 Lead Auditor
• o ISO 14001/45001 Internal Auditor
• o Certified QA/QC or TQM Professional (ASQ / CQE preferred)
• B. Experience:
• 1015 years of experience in Quality Control, Quality Audit, and Process
• Implementation for Institutional / University / Real Estate Projects.
• Hands-on experience in both Greenfield developments and Asset
• Replacement / Refurbishment Projects.
• Proven record of ISO process implementation, internal auditing, and
• multi-stakeholder coordination.
• C. Technical Competence:
• Deep understanding of Civil, MEPF, and Infrastructure standards
• Familiarity with NBC 2016, IS codes, ISO frameworks, IGBC/LEED criteria
• Skilled in root cause analysis, CAPA methodology, and process audits
• D. Behavioral Competence:
• High integrity and attention to detail
• Strong communication, leadership, and analytical skills
• Cross-functional coordination and stakeholder engagement ability
• Continuous improvement mindset
• 5. Key Performance Indicators (KPIs)
• % compliance with ISO 9001, 14001, 45001 & 50001 standards
• % SOP implementation across departments
• % NCR/CAPA closures within defined timelines
• % deviation reduction in internal/external audits
• Quality cost reduction (rework, defects, wastage) year-on-year
• Stakeholder satisfaction score for quality & audit governance
• 6. Strategic Impact
• Institutionalize a robust Quality Management System (QMS) aligned with ISO and
• organizational governance frameworks.
• Ensure student hostel developments and infrastructure assets meet world-class
• safety, sustainability, and performance benchmarks.
• Build a transparent, process-driven project delivery culture, improving quality
• consistency, compliance, and organizational credibility.