6 - 9 years
17 - 22 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Application Support (L3):
Act as the escalation point for application-related incidents and problems.
Perform in-depth root cause analysis (RCA) and implement permanent fixes to prevent recurrence.
Monitor application health, performance, and availability using enterprise monitoring tools.
Coordinate with L1/L2 support teams to resolve ongoing production issues and ensure timely closure within SLAs.
Maintain runbooks, SOPs, and knowledge base documentation for operational excellence.
L3 Development & Enhancements:
Analyze business and technical requirements to design and implement changes in Java-based applications.
Develop, test, and deploy bug fixes, performance optimizations, and minor enhancements in alignment with change management processes.
Collaborate with core development teams to push strategic changes into the main codebase.
Genxhire Services
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