Sr. International Tour Head

Job Title: Senior International Tour Head
Location: Pune, India
Company: Master Tour Organisers Pvt. Ltd. (IATA Accredited)

About the Group:

Master Group Empire Pvt. Ltd. is a diversified parent company with a strong presence across multiple sectors. Our group operates successful subsidiaries in tourism, construction, overseas education, and pharmaceuticals. With a commitment to excellence and innovation, we strive to deliver high-quality services and create long-term value.

About the Company:

Master Tour Organisers Pvt. Ltd. is a reputed IATA-accredited travel company with over three decades of industry experience. Founded in 1992 and formally incorporated in 1995, we have been delivering comprehensive travel solutions both domestically and globally.

We specialize in a wide range of travel services including:

• Air Ticketing (Domestic & International)
• Group Tours (Inbound & Outbound)
• FIT (Free Independent Traveller) Tours
• Train Ticketing
• Visa Assistance
• Hotel Bookings
• Private Car and Bus Rentals
• Customized Holiday Packages
• Travel Insurance
• Cruise Bookings

Our clientele includes a mix of individual travellers, groups, and FIT (Free Independent Travellers), along with corporate clients across the globe and several government agencies, reflecting our credibility, reach, and trustworthiness in the travel industry.

At Master Tour Organisers Pvt. Ltd., we are committed to providing the best travel experience with unmatched service quality, competitive pricing, and end-to-end travel management solutions.

Job Summary:

We are seeking an experienced and visionary Senior International Tour Head to lead our international travel division. The ideal candidate will oversee the planning, execution, and growth of global tour operations while managing a team of executives. This role requires deep destination expertise, strong leadership, vendor relationship management, and a strategic mindset to drive business expansion in the international segment.

Key Responsibilities:

· Lead and supervise the international tours department, ensuring smooth operations and exceptional service delivery.

· Design and develop innovative outbound tour packages tailored for groups, FITs, and corporate clients.

· Build and maintain strategic relationships with global DMCs, airlines, hotels, and other service providers.

· Oversee the creation of itineraries, quotations, and contracts, ensuring accuracy and profitability.

· Guide the team in handling client communications, bookings, and post-travel feedback.

· Ensure compliance with visa requirements, international travel regulations, and company policies.

· Monitor market trends, competitor activities, and emerging destinations to identify new business opportunities.

· Set departmental goals, budgets, and performance metrics, driving operational efficiency.

· Manage escalations, resolve complex issues, and maintain high customer satisfaction levels.

· Provide training, mentorship, and motivation to team members to enhance productivity and service quality.

Qualifications:

· Minimum 7–10 years of experience in international travel operations or tour management, with at least 3 years in a leadership role.

· Bachelor’s degree in Travel & Tourism, Hospitality, or Business Management.

· Strong knowledge of global destinations, flight routing, visa regulations, and DMC operations.

· Proven ability to negotiate with international vendors and manage large tour budgets.

· Excellent leadership, communication, and interpersonal skills.

· Strategic thinker with hands-on operational expertise and a passion for travel excellence.

Employment Type: Full-Time

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund