Sr. Executive Project Logistics-Export Documentation

• Coordination with shipping line for OOG /ODC / FR /OT cargo as well General cargo including FCL and LCL shipment rates Export shipments for Pan India Business structure.
• Rates filing with carriers and arrange the booking with all top shipping lines, consolidators or NVOCC
• Coordination with IATA agent for AIR exports rates and services.
• Handling and managing general cargo and project shipments, incl. full operational (technical) and cost control / profitability(commercial) aspects with respect to Exports.
• Assist and communicate regularly with customers with inquiries. Receive and process customers orders in a timely and professional manner.
• Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
• Ability to generate spot quote with carrier and good strength to further negotiation.
• Good command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs
• Well aware operation task which need to capture in cw1 timely manner.
• Good control on carrier online booking and SI submission on priority.
• Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
• Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with the companys service standard and requirement
• Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
• Cooperate and liaise with other departments to solve customer s request and inquiries
• Ensure data integrity by performing timely and accurate data entry
• Contribute to the achievement of department KPIs and service level delivery
• Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities
• Update internal parties with the most up-to-date Quotations / routing orders / SOPs

• Minimum 5-7 years of experience in logistics / freight forwarding related industry preferred
• Proficient in Microsoft Office applications and other technical software
• Must aware all shipping line booking and SI submission process.

• Well aware CFS process and Odex process

• Analytical skills and data analysis required
• Strong problem solving skills
• Excellent written and verbal communication skills
• Ability to remain calm under pressure
• Customer facing experience preferred
• Skilled at managing and developing teams

Key Skills :

• Pricing
• Export Documentation