Sr. Director, People Experience

Overview:

Reporting to Chief People Officer, you will work closely with managers, US HR, and our local service delivery teams to support employees in India and other Asia-Pac locations. This role is responsible for all aspects of human resources including employee relations, legal compliance, organizational development, performance management, onboarding and offboarding, and ensuring we are meeting the needs of our employees. You will be working in a dynamic environment where no day is the same.

Responsibilities

Serve as the primary People Success contact for our service delivery teams across our client teams in APAC.

Partner with the Corporate People Success team in the US as well as other cross-functional teams globally to deploy programs and deliver training (e.g. orientation, leadership training, etc.) to service delivery teams.

Coach managers in matters relating to employment law and people processes including disciplinary processes, performance management, feedback cycles and engagement initiatives.

Work with managers and team leaders to manage employee relation issues including performance, conduct, conflict of interest, grievance and discipline (provide country centric legal employment advice).

Provide coaching and advocacy for employees experiencing problems that impact their ability to support and deliver customer centric services.

Ensure that Milestone remains in compliance with local HR laws and regulations including required training.

Evaluate and provide recommendations for compensation and benefits programs.

Create and maintain People Operations handbook and policies including Disciplinary, Grievance, Leave of absence, etc.

Administer post termination survey/ exit interviews.

Manage new hire onboarding including probationary review process.

Work with leadership to manage career planning, employee development activities, and performance management.

Manage Health & Safety in the region.

Qualifications

- 8+ years of experience in human resources, preferably as an HR Business Partner

- Familiarity with laws, benefits, and other key requirements for multiple countries

- Knowledgeable regarding India practices and familiar with practices in other Asian countries

- Must have excellent decision-making skills

- Strong communication skills

- Solid experience in Employee Relations

- Ability to work effectively with remote teams

- Strong attention to detail