Sr. Digital Marketing Manager

Key Responsibilities:

Client Communication & Coordination

• Manage 60+ ongoing projects across SEO, Google Ads, SMM, and Development.
• Schedule and conduct weekly, biweekly, or monthly review meetings with clients to present progress, results, and action plans.
• Collect and record monthly client feedback for all projects.
• Maintain professional, proactive, and timely communication between clients and internal teams.
• Ensure all deliverables align with client goals and expectations.

Internal Project Management

• Coordinate with SEO, Google Ads, SMM, and Development teams to ensure timely completion of tasks.
• Monitor project timelines, deliverables, and dependencies using Basecamp or company PMS.
• Prepare and maintain project plans, task trackers, and reports for management.
• Identify bottlenecks or resource issues and suggest practical solutions.
• Support the Project Manager in weekly team meetings, reports, and updates.

Performance Tracking & Reporting

• Track KPIs like deadlines, communication frequency, and task completion.
• Share weekly/monthly performance summaries with management.
• Suggest process improvements or automation ideas to improve efficiency.

Relationship & Quality Management

• Ensure quality and consistency in all client communications.
• Handle client queries or escalations with clarity, empathy, and accountability.
• Foster collaboration across departments for smooth delivery.

Key Skills & Requirements

• 2–3 years of experience in digital marketing coordination or client servicing.
• Strong understanding of SEO, Google Ads, SMM, and web development processes.
• Excellent communication, follow-up, and organizational skills.
• Ability to manage multiple projects with attention to detail.
• Familiar with project management tools (Basecamp, Asana, etc.).
• Proficient in Google Sheets/Docs and presentation preparation.

Performance Expectations (KPIs)

• 100% timely project updates and client meetings.
• Zero client complaints due to miscommunication.
• PMS/project sheets consistently updated with clear status.
• Positive client feedback every month.

Experience & Working Conditions

• Experience: 4+ years
• Working Days: Monday to Friday (4th Saturday working)
• Salary: Based on experience (No bar for the right candidate)
• Location: 801, Anand Mangal, Rajnagar Club Lane, Nr. Municipal School, Ambawadi, Ahmedabad – 380006
• Contact Person: HR – +91 63558 79149
• For more information: www.shoutnhike.com
• Join ShoutnHike and bring your creativity to life!

Job Type: Full-time

Pay: ₹30,065.03 - ₹55,164.84 per month

Work Location: In person