Sr. Desktop Support Engineer

As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of desktop systems and applications. Your responsibilities will include: - Providing advanced support for desktop systems, applications, and peripherals, resolving issues promptly and efficiently. - Diagnosing and troubleshooting hardware and software problems, implementing effective solutions to minimize downtime. - Assisting end-users with technical queries, providing clear guidance and support to enhance their productivity. - Configuring and installing desktop systems, including operating systems, software applications, and necessary updates. - Maintaining detailed records of support incidents, solutions provided, and inventory management in the ticketing system. - Collaborating closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure. - Providing training and mentorship to junior support staff, sharing knowledge and best practices. - Identifying areas for process improvement in desktop support operations and recommending solutions to enhance efficiency. No additional details of the company were mentioned in the job description.,