Sr. Desktop Support Engineer

As a Technical Support Specialist, you will be responsible for providing advanced support for desktop systems, applications, and peripherals in a prompt and efficient manner. Your role will involve diagnosing and troubleshooting hardware and software issues, implementing effective solutions to minimize downtime. You will also assist end-users with technical queries, offering clear guidance and support to enhance their productivity. In addition, you will be involved in configuring and installing desktop systems, including operating systems, software applications, and necessary updates. It will be essential to maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system. Collaboration with other IT teams is crucial to resolving complex issues and contributing to projects aimed at enhancing the overall IT infrastructure. Furthermore, you will play a key role in providing training and mentorship to junior support staff, sharing knowledge and best practices to support their professional development. You will also be tasked with identifying areas for process improvement in desktop support operations and recommending solutions to enhance efficiency. Overall, this position offers a dynamic environment where you can leverage your technical expertise to deliver exceptional support services and contribute to the continuous improvement of IT operations.,