Sr. Desktop Support Engineer

Job Title: Sr. VIP Support Engineer Location: Mumbai (Prabhadevi) Position Type: Full-time Company Overview: Lauren is a leading company in the technology sector, providing innovative solutions and services to clients across various industries. We are dedicated to delivering excellence and maintaining the highest standards of quality in our work. Our team is comprised of talented professionals who are passionate about technology and committed to driving success for our clients. Company Website: https://www.lauren.co.in/ Job Description: We are seeking a candidate with 3 to 7 years of experience working as Sr. VIP Support Engineer who joins our team in Mumbai (Prabhadevi) Requirements Personalized Technical Support: Provide immediate and high-priority on-site and remote support to VIP users for desktop, laptop, and peripheral device issues. Software Installation and Configuration: Assist with the installation, configuration, and troubleshooting of operating systems, applications, and software updates specifically tailored to VIP users' needs. Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on desktop and laptop hardware for VIP users. Network Connectivity: Resolve issues related to network connectivity, including TCP/IP, DNS, DHCP, and VPN, ensuring seamless connectivity for VIP users. User Account Management: Manage user accounts, permissions, and access rights in accordance with client policies, with a focus on the unique requirements of VIP users. System Maintenance: Conduct proactive maintenance tasks such as software updates, patch management, and system backups to ensure optimal performance for VIP users. Documentation: Maintain detailed and confidential documentation of support activities, solutions provided, and recommendations for improvements tailored to VIP users. Client Training: Provide one-on-one training and guidance to VIP users on best practices for system use and maintenance, ensuring they are comfortable and efficient with their technology. Provide technical assistance to users via phone, email, or in-person regarding Mac operations, software usage, and troubleshooting common issues. Diagnosing and resolving technical issues related to Apple Mac computers , including operating systems, software applications, hardware components, network connectivity, and peripherals, providing technical support to users, and ensuring smooth operation of Mac systems within an organization Proactive Monitoring: Implement monitoring tools to proactively identify and resolve potential issues before they impact VIP users . Lauren is an equal opportunity employer and values diversity in the workplace. We look forward to hearing from you Show more Show less