Sr. Customer Service Representative

As a Senior Customer Service Representative at Lutron's Gurugram location, you will be crucial in providing exceptional support and creating meaningful experiences for customers. You will have the opportunity to elevate service standards, grow your career, and contribute expertise across customer-facing teams. **Key Responsibilities:** - Interact with customers to address all their needs, from product selection to problem resolution - Act as the voice of the customer within the organization to identify and resolve issues promptly - Propose innovative solutions to business challenges - Develop a strong understanding of Lutron's innovative products and solutions **Qualifications Required:** - Any graduate or equivalent degree, preferably in B.Tech or B.Sc, with a minimum of 60% marks or equivalent CGPA - 2-4 years of relevant experience in order management, order to cash, and operations management - Prior experience in customer-facing roles - Proficiency in using software tools for customer query management - Strong written and verbal communication skills In addition to these responsibilities and qualifications, Lutron Electronics is a global leader in lighting control and shading solutions. The company is committed to quality, innovation, and customer service, offering employees competitive compensation, benefits, and opportunities for growth and development. Join Lutron to be part of a dynamic, technology-driven organization where you can make a difference every day. Visit www.lutron.com for more information.,