Technical Applications Senior Representative

Job Description

Overview Lutron is a world leader in Total Light Management, with offices on four continents and sales in over 100 countries. Lutron is looking for passionate and driven engineers to join their Global Service & Experience Center, at Cyber City, Gurgaon, as a Technical Applications Senior Representative. Responsibilities To answer the phones/e-mails and support our customers on our system level products. Troubleshoot and diagnose use issues regarding Lutron systems Document problems and solutions in a central database, escalating them when necessary Communicate effectively with other functions to meet customer needs Develop technical expertise regarding Lutron products, systems and services Represent Lutron according to our Five Principles, particularly Take care of the Customer Participate and run the day-to-day operation of LED CoE @ A3E Stay aligned to Lutron’s culture and values: Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications Engineering Degree with minimum 60% or 3/5 GPA or 6/10 (BTech/MTech - Electrical and/or Electronics Engineering) 2 - 4 years of relevant experience in technical applications assistance Preferred Background: Building Management Systems/BMS, Automation, Commissioning, Field service, Lighting controls Excellent Communication skills both written and verbal (knowledge of a foreign language would be a bonus) Ability to work in a 3-shift operation, on shift rotational basis. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics Show more Show less