Job
Description
At Cotality, we are driven by a single mission to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; its a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, were working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: The Sr Consultant, BPO (Business Process Owner) Management is a strategic individual contributor responsible for overseeing and evolving offshore operations to maximize efficiency, quality, and SLA compliance. This role is focused on process optimization, strategic capacity planning, and operational innovation. The Sr Consultant, BPO partners closely with senior leadership to drive business transformation, continuous improvement, and enhance the value derived from offshore capabilities. Key Responsibilities: Provide strategic oversight of offshore operations, ensuring productivity, quality, and SLAs consistently exceed benchmarks. Act as the primary advisor to the Senior Director, driving performance management, quality enhancement, and continuous improvement initiatives across offshore functions. Lead forecasting and capacity planning to support dynamic business needs and ensure scalability. Analyze offshore overtime trends and develop data-driven recommendations to optimize resource allocation. Ensure offshore teams are appropriately skilled for peaks and valleys to enable delivery. Identify and advocate for additional processes to be transitioned near or offshore, collaborating with vendors and internal stakeholders to ensure readiness and execution. Conduct advanced root cause analyses and spearhead cross-functional initiatives to resolve operational challenges and implement sustainable process improvements. Serve as a senior liaison between offshore operations and key business stakeholders, including SCVM, ensuring strategic alignment. Mentor and develop senior team members, fostering a culture of operational excellence and strong business process ownership. Drive the creation, refinement, and deployment of comprehensive business requirements for offshore operations. Design and implement sophisticated performance dashboards and reporting tools to deliver actionable insights to leadership. Lead enterprise-level process reengineering initiatives, leveraging Lean, Six Sigma, and other methodologies to drive transformational change. Manage high-impact escalations and effectively influence senior executives to resolve operational risks and issues. Ability to articulate root cause and remediation plans to various levels of Senior and Executive leaders. Oversee offshore budget adherence, ensuring optimal resource utilization and cost management. Lead operational cadence meetings with Cognizant and hold them accountable for delivering key performance outcomes. Job Qualifications: Bachelor s degree in Business, Operations Management, or a related field required. Minimum of 8 years of experience in business process management, operations, or vendor management, with a demonstrated ability to lead large-scale offshore functions. Expertise in managing and optimizing offshore operations with a strategic and analytical approach. Strong background in enterprise-wide process improvement and SLA management. Demonstrated experience leading complex, cross-functional projects and influencing senior stakeholders. Advanced proficiency in Lean methodologies, Six Sigma (Black Belt certification or certification in process required), and process reengineering techniques. Exceptional leadership, stakeholder management, and communication skills. Proven ability to drive capacity planning, budgeting, and strategic resource allocation. Experience in Tax Services, similar industries, or other large-scale offshore operations is highly preferred. Required Skills: Strategic and process-minded leadership with deep expertise in Lean methodologies. Strong problem-solving skills with a continuous improvement mindset. Advanced ability to evaluate and redesign processes for optimal efficiency and effectiveness. High-level capacity management and stakeholder engagement capabilities. Ability to translate complex operational insights into strategic business recommendations. Cotalitys Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates
