AVP -RCM (US Healthcare)

Required AVP-RCM who would be responsible for day to day client communication, planning, development, and implementation of policies, objectives, and initiatives for respective clients. This position reviews and implements systematic approaches to maximize revenue and cash flow, to ensure results are consistently delivered for Promantras RCM clients. The position is responsible through influence and direction to meet client performance expectations.

Responsibilities:

• Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to RCM process.
• Responsible for influencing change related to the key functions of Revenue Cycle.
• Oversight of Client Relationship and Process Improvements including but not limited to:
• Client facing
• Presentation of Key Performance Indicators
• Direct oversight to improve operational performance in both the client setting and the centralized environments.
• Provide overall direction for successful completion of deliverables.
• Skill set enhancement for associates and supervisors
• Work with technology team to automate redundant processes, processes to improve quality and implement improved workflows in RCM
• Develop/ adhere to specific objectives and performance standards as defined by client in each area of responsibility in RCM
• Coordinate with client management on process initiatives such as AR aging, denial management and self-pay collections / patient experience improvement.
• Conduct client analyses and provide recommendations, strategic innovative thinking skills, complex cross-functional operations experience.
• Create and maintain operations strategic integration plans with clearly defined objectives, desired outcomes, and timeline of implementation.
• Articulate in writing plans with deliverables, timelines and formal tracking process.
• Strong interpersonal skills and proven ability to build relationships, influence decisions, and drive results.
• Participate/lead program level meetings and regular client calls
• Assist client management in understanding back-office metrics, tools, and reports.
• Provide weekly and monthly reports as requested by client
• Participate in client conference calls; provide updates and highlight key challenges and/or successes in an effort to share best practices across teams and clients. Attend calls to obtain latest information on process and provide appropriate updates back to team

Other duties as assigned

Skill Sets Required:

• Exhibits strong strategic, analytical, project management, communication and team leadership skills.
• Willingness to learn new technology, tools, and procedures to address short term and long challenges.
• Ability to build and maintain relationships with key internal and external stakeholders.
• Participates in the organizations continuing reassessment of its growth and operational efficiencies.
• Communicates effectively while presenting complex information to technical and non-technical audiences.
• Demonstrates the ability to maintain standards of confidentiality.

Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers.