4 - 8 years
5 - 6 Lacs
Posted:None|
Platform:
Work from Office
Full Time
Quality Analyst - Charge Entry-2
Meet daily with Team leaders/Supervisor and/or teammates to review previous day quality results.
• Highlight potential issues in the operations to management • Work closely with new hires, anyone new to a process, or having difficulty with errors to ensure quality work is produced in future. • Trending errors to determine training opportunities • May provide small group or on-on-one training/cross-training • Develop recommendations for corrective action based on quality issues • Maintain current knowledge of billing requirements and system practices. This also includes making recommendations for new procedures. • Maintain and update Business Rule and Standard Operating Procedures as needed • Must be able to meet established production and quality standards. • May be working processes in times of backlog to help team maintain production requirements. • Maintain and track accuracy rates for all customers.
Promantra Synergy Solutions
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