Project Head

Role & responsibilities

The Project Head shall be responsible for overall implementation & operations of Centralized Dial 112 Call Center cum Command and Control and shall be the single point of contact for CG Concerned govt dept. The individuals designated to perform the role of Project Head should have adequate relevant experience in managing operations of such scale in emergency management. The responsibilities include managing Centralized Dial 112 Call Center cum Command-and-Control Room Operations by interfacing with internal operational and technical staff to ensure successful conduct, provide inputs and recommendations where applicable and maintain quality. The educational qualifications and experience requirement of a project head shall be at minimum as follows:

Qualification: M.B.A. Experience Criteria

Minimum 15 years of overall experience.

Minimum 10 years of experience in managing operations in Large Scale System Integration Projects/ Large Scale ITeS Projects / Emergency Services Projects.

The person should be technology savvy and well versed with the computers.

Overall supervision of the project.

Managing the Call Centre operations

Ensure that the project milestones are achieved as per the defined timelines.

Continuously monitoring the performance of the call center and ensuring that all the SLAs are met.

Ensure quality of service to the citizens. Coordination and liaison with Concerned govt dept Dept.

Operations and maintenance of FRVs (First response vehicle) across Chattisgarh.

Managing the human resource of Fleet deployed in CG.

Ensure quality and timely delivery of service for Fleet.

Coordination with the District Concerned govt dept Control Rooms and state level Dial 112 Control room, Zonal Head, District managers for smooth operations of Dial 112 Fleet.

Ensuring uptime of FRVs as per SLA.

Ensuring adherence of schedule service of FRVs.

Vendor management.

Facilitate various Training program on IT & SOP.

Cooperating with PMC and CG Concerned govt dept and furnishing data/reports as required by PMC.

Any other tasks assigned by CG Concerned govt dept & PMC, concerning Dial 112

*Only candidates who meet the qualification criteria and are willing to work in Raipur (CG) should apply.