Sr. Client Servicing Manager

Job Title:

Location:

Employment Type:

Experience required:

Role Overview:

Account Manager (Digital Marketing) / Client Servicing Manager

Key Responsibilities:

·       Serve as the primary point of contact for assigned clients, maintaining strong, long-term relationships.

·       Understand client goals, brand positioning, and market dynamics to craft effective digital marketing strategies.

·       Collaborate with internal teams (creative, media, content, and performance) to deliver high-quality work within agreed timelines.

·       Manage project timelines, budgets, and deliverables, ensuring complete client satisfaction.

·       Present campaign plans, reports, and performance insights to clients in a clear and professional manner.

·       Proactively identify growth opportunities within existing accounts and support business expansion through up-selling and cross-selling services.

·       Resolve client concerns with a solution-oriented approach, ensuring trust and transparency at every stage.

·       Stay abreast of industry trends, new technologies, and emerging best practices to add strategic value to client accounts.

Skills & Qualifications:

·       Bachelor’s degree in Marketing, Communications, Business, or a related field.

·       3–5 years of hands-on experience in account management, client servicing, or digital marketing.

·       In-depth knowledge of digital marketing services, including SEO, SEM, Social Media Marketing, Influencer Marketing, Content Creation, and Branding.

·       Exceptional communication, presentation, and relationship-building skills.

·       Strong project management skills with the ability to manage multiple projects simultaneously.

·       Proficient in digital tools such as Google Analytics, Facebook Business Manager, Ads Manager, Excel, and PowerPoint.

·       Strategic thinking ability with a keen eye for detail and quality delivery.

Preferred Experience:

·       Prior experience managing clients in industries like FMCG, Healthcare, Lifestyle, or Consumer Brands.

·       Ability to thrive in a fast-paced agency environment.

·       High degree of professionalism, organization, and accountability.

To apply, share your CV and Portfolio at hr@sociapa.com & mail@sociapa.com or WhatsApp on 8178213368