Sr. BMC ITSM Consultant

Job Title: Sr. BMC ITSM Consultant

This role will involve approximately 6070% hands-on development work and 3040%

administration and support, including system health, upgrades/Patches, and integrations.

You will be responsible for designing and building scalable solutions, integrating with third party systems, and enhancing our existing BMC Helix ecosystem.

Key Responsibilities:

• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and

Innovation Suite applications.

• Develop workflows and service catalog items using Digital Workplace Advanced

(DWP-A) and Workflow Designer.

• Design, Develop, Configure and enhance CMDB and Asset Management modules,

ensuring data integrity and alignment with ITIL standards.

• Create dashboards and reporting using BMC Helix Dashboards.
• Design, develop SQL queries and execute per business requirement.
• Collaborate with cross-functional teams to understand requirements and translate

them into technical solutions.

• Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services,

and other standard methods.

• Perform system administration tasks including user management, access controls,

health checks, upgrades, and patching.

• Provide technical leadership on best practices in BMC Helix development and

administration.

• Document solutions, processes, and configurations for knowledge sharing and

compliance.

Required Skills & Qualifications:

• 6+ years of hands-on experience with BMC Helix ITSM and AR System development.
• Strong knowledge and development experience with Digital Workplace Advanced

workflow Designer.

• Proficient in Helix Innovation Studio / Innovation Suite application development.
• Strong knowledge and implementation experience with CMDB and Asset

Management.

• Proficient with BMC Helix Dashboards for reporting and visualization.
• Proficient in writing complex SQL queries or script per business requirement
• Experience designing and implementing integrations between BMC Helix and

external systems using REST API, SOAP, or middleware.

• Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred).
• Good scripting and troubleshooting skills.

Whilst these are nice to have, our team can help you develop in the following skills:

• BMC Certifications in ITSM, DWP, or Innovation Studio.
• Exposure to cloud-based deployments and containerized environments (e.g.,
• Docker, Kubernetes, helm etc).
• Knowledge of Agile methodologies and working in DevOps environments