Hiring For Voice Process

Vrinda Global

4 - 9 years

6 - 7 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

voice process customer support customer service email chat people management skills voice support international uk process international voice process team performance

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

Voice

Key Responsibilities:

Lead and manage the Voice/Chat/Email team to deliver exceptional customer experiences.
Drive people management and monitor performance for operational excellence.
Ensure adherence to UK rotational shift schedules, night-shift operations, and work-from-office requirements.
Handle complex customer queries with a focus on quality and customer outcomes.
Monitor and improve key metrics including
CSAT and NPS
.
Maintain strong coordination between on-shore and off-shore teams for seamless workflow.

Requirements:

Excellent verbal and written communication skills.
Team handling experience
Strong leadership and team management experience.
Ability to work flexible hours in UK rotational shifts, including nights and weekends.
Customer-focused mindset with attention to detail and service quality.

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