About us:
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of Americas leading retailers.
Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and youll build relationships by being authentic and respectful.
Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations.
The Target Enterprise Services (TES) organization is close to the action when it comes to communication whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support.
TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Service Center handles all guest inquiries, issues, reviews, and comments relating to orders and site issues.
Training Point of Contact Responsibilities
- Supports the TII Service Center team with process training frameworks, methodologies, consulting on the process training & onboarding of new joiners
- Collaborate with the global training delivery team to bring relevant and meaningful learning moments (classroom management, training expectations, etc.)
- Serves as a key learning liaison and expert for TII teams, making recommendations, and documenting and sharing knowledge
- Understands the business context and is a liaison to T&C to create tailor made programs to elevate team performance and enable success
- Manage trainer performance for new hire training, transition zone, on an ongoing basis and coaches them to deliver top-quality, timely results
- Initiate and collaborate with Training Coordinator on access and technology requests
- Create and share weekly training class updates and report out training progress to key stakeholders
- Periodic review of training content for accuracy and content updates in collaboration with Training Delivery Captain and T&C
- Regularly meets with the business to keep current on key priorities, objectives and immediate and long-term learning needs.
- Serves as a change management consultant to the business guiding them through organization level changes by providing the necessary resources, and guidance to drive change effectively
- Builds strategic relationship with business leaders, global partners, internal T&C consultants and other internal/external stakeholders.
Learning Strategy Formulation
- Researches to understand industry best practices to discover important innovations and trends in learning. Applies these new methods, when feasible, to advance the learning experience, impacting team member performance
- Consults with the business, senior leadership and professional peers to identify learning/business gaps/problems and their causes.
- Uses this information to design/create impactful and sustainable learning experiences that lead to behaviour change impacting business priorities/results
- Determines current and future learning needs by analysing business goals and priorities
- Collaborates/Works with relevant teams to gather insights and data about our talent to inform the development needs of the future
- Uses this data, plus outside research, to formulate both short and long-term learning strategies
Project Leadership
- Leads the design, development, implementation, and evaluation of Learning projects initiated to support TII Service Centres
- Active participation in Service center workstreams, and CFTs (Internal and External), and other business initiatives
- Obtains necessary resources for the project teams success. Based on the needs, partners with right stakeholders to create in house solutions
- Creating communication strategy to keep all stakeholders informed in a consistent and timely manner
- Curates and publishes a year round learning calendar for the business team
Role Requirements
- 3- 4 year college degree with upto 8 -10 years experience in core learning function
- Being comfortable working on rotational shifts as we cater to US guests
- Being comfortable to work from office as all new hire training happens in office
- Excellent facilitation skills including training needs analysis, designing, developing, implementing, and evaluating training or performance improvement programs
- Experience in learning functions within retail industry especially service centres or customer service would be preferred
- Experience in customer facing roles within customer service would be an added advantage
- Expert consulting skills (includes ability to lead, communicate, influence and demonstrate strong executive presence, business acumen and strategic mindset)
- Superior collaborative skills and ability to operate closely with the business teams
- Excellent project management/organization skills with the ability to multi-task and manage time effectively and ability to move forward with ambiguity
- Analytical skills to be able to evaluate training programs, methods, and materials; gather insights and choose the best learning solution that best fit each situation
- Comfortable with technology and familiar with learning journey for their role
