What you will do
In this vital role you will be responsible for design, development, delivery, and life cycle of Amgens end user technologies. The Mobility team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications. As a senior member of the Mobility Services team within the Digital Workplace experience (DWX) function, you will play a critical role in defining architecture, enforcing standards, guiding junior engineers, and ensuring secure, scalable, and seamless mobile technology experiences for global end users.
You will be working on high visibility projects and play a key role in delivering on IS initiatives and optimizing the end user experience while maintaining the security of Amgen assets and data. You will need to establish and maintain a positive business relationship with users and business partners and will participate in supporting critical mobility services for Amgen.
The role will be based out of Amgen India Technology center at Hyderabad
Roles & Responsibilities:
The MDM Engineer will be responsible for several activities including but not limited to the following:
- Demonstrated execution for the global mobile device management ecosystem, including JAMF , Intune , Tangoe and Apple Business Manager platforms.
- Define and enforce configuration standards, security baselines, and compliance policies across corporate and shared-use mobile devices.
- Lead Application Deployment for Internal and VPP applications
- Participate with Lead Engineer to drive solution design, roadmaps, and project execution for mobile services and applications.
- Drive Change Management processes for Mobility Team
- Lead validation and risk assessments of new OS and MDM platform updates (iOS, iPadOS, JAMF, Intune), assessing compatibility and security implications.
- Participate in global L3 support activities, ensuring consistent, high-quality incident resolution and operational stability.
- Collaborate with Sr Engineer to provide configuration reviews, knowledge transfer, and skills development.
- Collaborate with cross-functional teams (Information Security, Identify & Access Management, Records, Legal) to align services with governance and compliance requirements.
- Partner with global service owners and vendors to drive improvements in device lifecycle management, user experience, and service KPIs.
- Lead UAT, pilot programs, and change management for major feature deployments or policy updates.
- Analyze service trends, conduct root cause investigations, and provide data-driven recommendations using tools like Power BI, Excel, and ServiceNow reporting.
- Participate in maintenance of SOPs, technical documentation, knowledge bases, and architectural diagrams.
- Contribute to the development of mobile service strategies, budget planning, and capability assessments.
- Serve as a key point of escalation and subject matter expert for mobile and endpoint security incidents.
- Ensures projects are completed on time and within budget Delivers results in an environment consisting of diverse global and matrixed partners including non-dedicated resources Develops relationships with internal business partners, service partners, and vendors to support operational objectives.
- Ensures risk and compliance by adhering to legal and regulatory guidelines and policies and Standard Operating Procedures
What we expect of you
- We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
- Master's degree / Bachelor's degree and 5 to 9 years of Computer Science, IT or related field experience
Preferred Qualifications:
- 6+ years of technical experience in enterprise mobile endpoint management
- Solid knowledge of JAMF, Microsoft Intune, Tangoe Procurement Platform, Assi and Apple Business Manager
- Strong knowledge of iOS and iPadOS, including supervised & unsupervised device configurations. Experience managing shared and individual-use mobile devices in corporate settings
- Strong command of mobile device security principles, MDM configuration frameworks, and application distribution (VPP, Company Portal)
- Experience leading mobile engineering projects in regulated environments (pharma/healthcare preferred)
- Prior experience mentoring team members and driving technical decision-making
- Demonstrated success managing vendor-delivered services in large global environments
- Proficiency in process automation, scripting (e.g., shell, PowerShell, Python), and integration tools
- Excellent communication and presentation skills, with ability to interface across technical and non-technical audiences
- Strong analytical mindset with data interpretation skills using Power BI, Excel, or equivalent tools
- Proven experience in MS Office Suite & Collaboration tools, including development of advanced Excel spreadsheets, PPT, Teams and SharePoint
- Excellent problem-solving, team and time management skills
- Resourceful and proactive in capturing information and sharing ideas
- Working knowledge of ITIL methodologies and systems including ServiceNow
- Understanding of Agile methodologies and DevOps
- Flexibility in supporting global teams
Soft Skills:
- Excellent leadership and team management abilities.
- Strong communication and interpersonal skills.
- High level of integrity and ethical standards.
- Problem-solving and critical thinking capabilities.
- Ability to influence and motivate change.
- Adaptability to a dynamic and fast-paced environment.
- Strong organizational and time management skills.
- Ability to manage multiple competing priorities in parallel
