Sr Associate

AMERICAN EXPRESS

2 - 6 years

12 - 16 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

career development operational excellence operational risk project management analytical operational risk management incident management wellness data entry business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support,
manage
or lead the end-to-end management of Operational Risk Events (OREs)
and Issues with Corrective Actions to meet target metrics
Conduct or support activities in accordance with enterprise policy and timelines (creating documentation, conduct impact assessment, establishing controls, system updates, status updates, tracking)
Drive root cause analysis
by collaboration across multiple teams and stakeholders and collecting data and inputs from stakeholders to identify patterns and contributing factors.
Build and maintain strong relationships across a range of stakeholder teams that enable collaboration across a range of stakeholder groups including
Product, Technology, Risk, and Compliance teams
to ensure timely resolution of OREs and Issues.
Perform quality checks
on ORE and issue documentation to ensure consistency and completeness.
Become subject matter expert and champion the regulatory & control agenda across NAS EP.

Additional Activities
Support production incident management
, including incident documentation, coordination of communications, and follow-up on post-incident actions.
Prepare and maintain reports and dashboards
summarizing OREs, issues, and trends for leadership and control partners.
Assist with process improvements
aimed at enhancing efficiency in ORE and issue tracking, documentation, and reporting.
Provide general support
for other risk oversight and product operations activities, including audits, exams, and enterprise governance initiatives.

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