Sr Application Operations Engineer

Job Description Summary

Lead and manage the Manufacturing Execution Systems (MES) and Digital Operations at the plant, ensuring zero unplanned downtimes for plant operations. Drive minor enhancements and bug fixes on the existing application and coordinate with product teams to test and deploy major enhancements on existing digital enterprise applications & identify automation opportunities in existing processes. Coordinate with business stakeholders to get continuous feedback of the products/services in offer and gather requirements on enhancements and new projects. Coordinate with global Digital Technology Teams on related global initiatives. Collaborate with vendors to manage application upgrades, migration to Cloud etc., monitor/evaluate vendor performance and manage billing and payment initiations to partners/vendors.

Job Description

• Oversee daily operations of MES and associated digital applications. Ensure high system uptime, availability, and performance in line with business requirements. Manage incident response, troubleshooting, and root cause analysis with defined SLAs.
  Develop, implement, and maintain Standard Operating Procedures (SOPs) for digital operations. Ensure consistent adherence to operational processes across teams. Maintain and update operational documentation for audits and compliance. Define and track operational KPIs such as uptime %, incident resolution time, and SLA adherence. Set up monitoring dashboards and generate regular performance reports for leadership. Drive continuous improvements in operational efficiency and reliability. Maintain Configuration Management Database (CMDB) and ensure accurate asset tracking. Manage vulnerability remediation and ensure compliance with IT security and audit standards. Support risk assessments and ensure operational readiness. Drive and support minimally invasive enhancements in the system and manage bug fixes.
• Collaborate with the Product Team(S) to test and ensure smooth and stable deployment of major product features and bug fixes.
  Collaborate with business, IT, and vendor teams to ensure operational alignment and SLA compliance. Serve as the primary escalation point for digital operations. Lead and mentor an operations support team. Promote a culture of accountability, transparency, and proactive issue resolution.
• Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
  Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
• Demonstrated customer focus evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
  Change oriented actively generates process improvements; champions and drives change initiatives; confronts Ability to work with global teams, act independently and as part of a team Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
• Participate in change initiatives by implementing new directions and providing appropriate information and feedback.
  High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

• B.Tech/BE (any Engineering discipline) with exposure to IT
• 7-10 years of experience in Digital Operations / MES / IT Operations.
• Proven expertise in managing uptime, system performance, and incident resolution.
• Experience with MES platforms (GE Proficy Suite, ThingWorx, Historians, OPCs etc.) plus exposure to Maximo and Tool Management systems.
• Familiarity with ITIL/service management frameworks and operational best practices.
• Strong analytical and troubleshooting skills with KPI-driven mindset.
• Excellent communication, stakeholder, and vendor management skills.
• Prior experience in developing SOPs and operational governance.
• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics
• Coach and mentor team members.
• Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
• Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits

• Experience with MES and digital application support and processes.
• Experience working in an agile and dynamic environment.
• Experience with GE Proficy Workflow/PfMD, SSRS reporting, C# .NET based application support and enhancements
• Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity our GE Aerospace teams are dedicated