Sr Analyst - Quality Assurance - IN

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Overview About Company

Overview About Role

Role And Responsibilities

• Responsible for applying and monitoring quality controls across eDiscovery Operations
• Document, track, and report on quality of work performed by Operational teams
• Ensure that standardised procedures and workflows are followed for all activities
• Validate and deliver quality results from multi-cultural and different time zones teams
• Initiative-taking communication of any potential risk points
• Manage timely completion of multiple requests including adjusting and reprioritising work requests according to changing circumstances and needs
• Report and analyse quality trends
• Assists in the development of systematic approaches for assuring high quality services
• Prepare documentation and training for peers
• Monitors queue on shift
• Participate in internal communications on standard processes
  

Experience

• 2+ Years in E Discovery tools (Relativity etc.)
• Knowledge of document quality control
• Previous experience in a Quality Assurance role
• Thorough understanding of Microsoft Windows and the Microsoft Office Suite of products
• Excellent verbal and written communication skills; Excellent analytical and organizational skills
• Strong interpersonal and communication skills
• Ability to multi-task and work multiple projects in a fast paced & dynamic company environment
• Accountability, ownership, and commitment to quality
• An independent worker who will take the initiative to ensure goals are met
• Time management skills/Proven ability to meet deadlines
• Previous experience with electronic document processing
• Previous experience creating documentation
  

Education

Working Conditions

• 24/7 company with rotational shifts
• All specific company policies to apply without exception
• Compulsory adherence of ISO/IEC 27001:2013 guidelines
  

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