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Unitedlex
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Sr Analyst - Quality Assurance - IN

Sr Analyst - Quality Assurance - IN

Unitedlex

2 - 7 years

7 - 8 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

manager quality assurance senior analyst time management analytical manager quality control windows legal services operations monitoring iso iec

Work Mode

Work from Office

Job Type

Full Time

Job Description

The QA senior analyst will be performing Quality Assurance review on eDiscovery data processes. They will also be subject matter experts on QA processes and provide support to junior analysts.

Role and responsibilities

Responsible for applying and monitoring quality controls across eDiscovery Operations
Document, track, and report on quality of work performed by Operational teams
Ensure that standardised procedures and workflows are followed for all activities
Validate and deliver quality results from multi-cultural and different time zones teams
Initiative-taking communication of any potential risk points
Manage timely completion of multiple requests including adjusting and reprioritising work requests according to changing circumstances and needs
Report and analyse quality trends
Assists in the development of systematic approaches for assuring high quality services
Prepare documentation and training for peers
Monitors queue on shift
Participate in internal communications on standard processes

Experience:

2+ Years in E Discovery tools (Relativity etc.)
Knowledge of document quality control
Previous experience in a Quality Assurance role
Thorough understanding of Microsoft Windows and the Microsoft Office Suite of products
Excellent verbal and written communication skills; Excellent analytical and organizational skills
Strong interpersonal and communication skills
Ability to multi-task and work multiple projects in a fast paced & dynamic company environment
Accountability, ownership, and commitment to quality
An independent worker who will take the initiative to ensure goals are met
Time management skills/Proven ability to meet deadlines
Previous experience with electronic document processing
Previous experience creating documentation

Education:

B.E./B. Tech./MCA

Working Conditions:

24/7 company with rotational shifts
All specific company policies to apply without exception
Compulsory adherence of ISO/IEC 27001:2013 guidelines

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