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Orange Business Services
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Sr. Analyst OTC Operations

Sr. Analyst OTC Operations

Orange Business Services

4 - 6 years

6 - 8 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

french claims performance management revenue assurance workflow customer support outsourcing continuous improvement operations otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Order-to-Cash Sr Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows

Key Result Areas:

During the run phase the Senior OTC Operations Analyst is responsible for day to day OTC activities

Ordering capability: the customer is able to place service requests
Commercial inventory management
Invoice production: invoices are accurate and produced on time
Customers claims are handled timely and in a professional manner
The customer is given support to enable him to place orders and pay bills
Ensure revenue assurance by implementing and/or project manager corrective and improvement action

During the implementation phase the Senior OTC Operations Analyst is responsible for the set up of the transitory and target solutions

Implementing and executing the IMO

Manage all supporting functions of the OTC operations activities

Manage on daily basis all analysts working on billing preparation, tools evolution, re-rating, reporting, etc
Support ordering activities
Implement end-to-end workflow processes from ordering to billing, ensuring process amendments when required
Support non detailed ad-hoc request
Communicate via email and phone with internal and external stakeholders on new requests/ issues/analytic requests
Autonomous and proactive on day to day OTC activities
Respect the billing calender

Reporting

Produce and publish reports in line with business requirements

Performance Management

Report internal KPIs to monitor OTC activities and quality
Report and monitor on contractual OTC SLAs
Contribute to continuous improvement of the OTC activities defined by the OTC Director

Knowledge Management

Create user guides and ensure procedure documentation is available and updated on regular basis
Contribute to the growth of Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories

Stakeholder Management

Maintain Solid interlocks with the key stakeholders

Process Adherence & Improvement

Ensure compliance and adherance of the defined processes &procedures standards on his/ her contract
Suggest enhancement to procedures proactively

OTC Training ( Process & Tools training)

Train and support OTC Ops analysts and senior OTC Analyst as necessary
Tools training to New joinees

Educational Qualifications: University degree or equivalent experience in order and billing management Degree/Equivalent in Accounting/Finance and or business management field, preferred

Relevant Experience: Experience in global ordering management and/or billing management, including minimum 4-6 years in international environment Telecommunication industry experience preferred Experience in customer support or/and in sales administration environment

Desired skills/knowledge:

Experience in integration and outsourcing
Customer oriented-Customer support skills Good communication skills Ability to work within an international and operational environment Attention to detail, very good analytical skills for accuracy Good Finance & Accounting skills Fluent in English (French would be a plus) Willing to work shift work on occasion, or extended hours Ability to work autonomously within predefined tasks and planning High level of competency in all PC applications Proactive, positive and objective attitude

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Sr. Analyst OTC Operations