Splunk Tech Lead

Role: Splunk Tech Lead

Location: Ahmedabad

Experience: 4 - 8 years

Job Brief

 Provide consistent high quality technical support for customers through email, phone or other tools preferred by clients.

 Communicate effectively with requestors and next level systems and service management throughout the problem management process to ensure that all communications are timely and accurate.

 Follow documented support procedures; manage each issue through resolution to meet established service levels.

 Performing analyses on software application functionality and suggesting improvements.

 Should be able to guide the team to navigate through the technical complex issues

 Should be able to identify technical gaps within the team and take required corrective actions.

 Ensuring effective front-end and back-end functionality of applications.

 Consulting with the software development team, internal users, and clients to improve application performance.

 Managing code migration across environments to ensure continued and synchronized functionality.

 Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.

 Documenting processes and monitoring application performance metrics.

 Providing front-end support to clients and colleagues in other departments.

 Maintain technical skills through participation in ongoing training

Roles & Responsibilities:

 Track and update all problems in the case tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.

 Escalate incidents in a timely manner per support procedures.

 Proactively monitor, recognize, analyse, isolate and/or resolve and document all applications support issues.

 Should be able to identify technical gaps within the team and take required corrective actions.

 Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes

 Should be able to work on Shifts including night shifts

Competencies For The Job:

 Must have a minimum of 4 yrs exp in splunk application support for captive and hybrid environment which includes customer interaction and case management.

 Hands-on Production support experience with troubleshooting in scripts like

bash, python, javascript, GitHub, FastAPI etc.

 Must have good knowledge in integration methods like API, HEC, scripted inputs etc

 Good knowledge of splunk integrations systems in On-Prem, Saas apps, network components and databases etc.

 Good SQL , PL/SQL, SQLAlchemy etc.