Specialist Trainer

Disclaimer:

Position Summary:

We are seeking an accomplished client delivery training lead. This role involves supporting the development of technical skills and knowledge required for the team to perform and create memorable experiences while assisting advertisers in code implementation / campaign setup.

Read on to understand more about this opportunity.

Key Responsibilities:

• Plan, design, develop, and deliver sustainable strategic training and instructional programs to the

team.

• Analyze learning needs and develop appropriate training material and plans.
• Conduct new hire training and technical orientation.
• Work with Operations and Quality teams to assess development needs for existing employees and conduct training to fill gaps.
• Identify programs to address competency gaps.
• Conduct regular workshops and refresher training classes on code types and processes.
• Evaluate effectiveness of training and development programs, utilizing appropriate procedures.

Maintain employee training records; track and report on training outcomes.

• Stay current in product and process best practices, tools, and applications.
• Evaluate new product/feature/functionality, conduct feasibility study, and provide suggestions,

recommendations and roll-out plan.

• Upskill / groom the reps to improve their domain and troubleshooting capabilities.

What will you need to succeed in this role?

• Strong leadership and mentoring skills

  to guide and inspire a diverse team towards continuous

improvement.

• Expertise in designing and delivering training programs

  , ensuring they are impactful and aligned with

business goals.

• Excellent communication and interpersonal skills

  to engage with stakeholders and facilitate effective

learning experiences.

• Analytical thinking

  to assess learning needs and measure the effectiveness of training programs.

• Adaptability and continuous learning mindset

  to stay updated on industry trends, best practices, and evolving training tools.

Good to Have:

• Experience in instructional design and curriculum development to create impactful training content.
• Familiarity with e-learning platforms and blended learning techniques to support diverse training

needs.

• Certification in training or coaching (such as CPTD or similar) for added credibility.
• Background in operations and quality control to understand cross-functional team needs.
• Proven experience with data-driven assessment of training effectiveness and improvement.

Role Requisites:

• 3-5 years of experience in a training or instructional lead role, especially in client delivery or customer

service environments.

• Demonstrated ability to design and implement training programs that align with business objectives.
• Strong analytical skills to assess learning gaps and training effectiveness.
• Excellent communication and facilitation skills for effective engagement and knowledge transfer.
• Proficiency in tracking training metrics and reporting outcomes to stakeholders.