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NOVARTIS
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Specialist- SAP Operations

Specialist- SAP Operations

5 - 10 years

|

9 - 10 Lacs

Posted:4 hours ago| Platform:

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Skills Required

sap erp sap networking diversity and inclusion gts itsm problem management risk management stakeholder management service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Effectively engage with the chosen stakeholders and collaboratively strive to deliver business value.
Monitor the KPIs/SLAs of the vendor
Manage and control the escalations from business
Prepare presentations for Service review meetings with Business
Monitor and approve problem management RCAs and proposed Corrective / Preventive Actions.
Operations stability and effective risk management

Minimum Requirements

Hands on working Experience in One or More SAP Functional modules - Vistex, GTS, ATTP.
Prior experience of working in SAP Operations preferably as Service operations expert
Good Understanding of ITSM Processes
Experience of working with External Vendors desirable
Good English verbal & written Communication Skills
Good Stakeholder management Skills
Self-motivated with Ability to work Independently.
Good Collaboration Skills
Atleast 5 years of experience in SAP.

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