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Metso Outotec
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Specialist , Quote and Order Management

Specialist , Quote and Order Management

Metso Outotec

4 - 8 years

6 - 10 Lacs

alwar

Posted:19 hours ago| Platform:

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Skills Required

order processing sap order management sap sd purchase order fulfillment logistics sales order processing problem solving sap s hana salesforce supply chain management procurement writing inventory management pricing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Quotation Management

Prepare accurate and timely quotations for distributors and stakeholders.
Ensure pricing and product details are correct and aligned with company standards.

Order Processing

Primary tool for the distributors is my.metso.com, Manage end-to-end order handling, including entry only for orders which cannot be processed via My. Metso validation, and follow-up.
Monitor order status together with the logistics and expedite requests when necessary.
Track and manage order backlog to ensure timely delivery and drive customer satisfaction.

Customer & Stakeholder Communication

Act as the primary point of contact for distributors regarding wears and spares.
Provide quick, proactive, and clear responses to inquiries and issues.
Collaborate with internal teams (purchasing, logistics, product design, warehouse) to resolve quote & order-related challenges.

Problem Solving

Identify items and suggest alternative solutions when required.
Address pricing, technical, and delivery-related issues promptly.

Documentation & Compliance

Maintain accurate records of quotations, orders, and communications.
Ensure compliance with international trade principles and company policies.

System & Process Management

Utilize SAP S4 Hana, Salesforce and other IT tools for order and quotation management.
Adapt quickly to new systems and processes to improve efficiency.

Continuous Improvement

Identify process gaps and propose improvements for better customer experience.
Support team initiatives for operational excellence.

Who you are

Educational Background: Bachelor s degree in engineering or international business (or equivalent experience).
Technical Orientation: Ability to read and interpret technical drawings; familiarity with wears and spares.
Trade Knowledge: Understanding of international trade principles and terminology.
IT Proficiency: Quick adaptability to IT tools; SAP experience is a strong advantage.
Communication Skills: Fluent in English with strong written and verbal communication abilities.
Organizational Skills: Ability to prioritize tasks and manage multiple responsibilities under pressure.
Decision-Making: Independent and proactive working style with confidence in making decisions.
Customer Focus: Strong customer-oriented mindset and problem-solving approach.

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