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NOVARTIS
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Specialist - Product Complaints - QOP

Specialist - Product Complaints - QOP

NOVARTIS

5 - 8 years

13 - 15 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

Order management Market complaints Networking Pharma Process improvement Data collection Investigation Contract manufacturing Continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement. Key Responsibilities: Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines. Assist in data collection and reporting of KPIs Assist in continuous improvement initiatives. Manage ad-hoc projects assigned in area of work. Proactively report all deviations through timely escalations Implement continuous process improvement projects to enhance quality & productivity. Ensure that the service dashboard, order management framework & time sheet are always kept updated. Ensure Training on relevant procedures before taking up any GxP activities. Report deliverable status and continuously acquire process knowledge. Essential Requirements: 5-8 years of relevant experience in Quality Operations. Thorough understanding of Quality Management Systems. Able to review the market complaints investigation reports. Basic understanding of product manufacturing, Pharma products and lifecycle events. Basic understanding of Track wise. Basic understanding of performance KPIs. Basic understanding of MS Excel. Awareness of GXP Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage. Desirable Requirements: Graduate / Post Graduate in Pharmacy.

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NOVARTIS

Pharmaceutical Manufacturing

Basel Baselstadt

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Specialist - Product Complaints - QOP