Specialist - Product Complaints - QOP

Handle market complaints received from across the globe. You will be responsible for reviewing the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. You will collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement. As a Specialist - Product Complaints - QOP based in Hyderabad, your key responsibilities will include performing day-to-day activities of processing market complaints assigned as per the relevant SOPs, business matrix, and SLA timelines. You will assist in data collection and reporting of KPIs, participate in continuous improvement initiatives, manage ad-hoc projects, and proactively report all deviations through timely escalations. Your role will also involve implementing continuous process improvement projects to enhance quality & productivity, ensuring that the service dashboard, order management framework, and time sheet are always kept updated. You will receive training on relevant procedures before taking up any GxP activities and report deliverable status while continuously acquiring process knowledge. The essential requirements for this role include having 5-8 years of relevant experience in Quality Operations, a thorough understanding of Quality Management Systems, and the ability to review market complaints investigation reports. You should have a basic understanding of product manufacturing, Pharma products and lifecycle events, Trackwise, performance KPIs, MS Excel, and awareness of GXP. Strong communication skills are essential, with fluency in verbal and written English; knowledge of other languages is an added advantage. A graduate or post-graduate degree in Pharmacy would be a desirable requirement for this position. Novartis is committed to building an outstanding, inclusive work environment with diverse teams representative of the patients and communities served. If you are looking to be part of a mission to reimagine medicine and improve lives, consider joining Novartis. To learn more about the benefits and rewards offered at Novartis, please refer to the Novartis Life Handbook. If this role does not align with your current experience or career goals, you can stay connected and learn about other career opportunities within Novartis by joining the Novartis Network. Novartis values the contribution of its associates in driving the company towards becoming the most valued and trusted medicines company in the world.,