Specialist - Product Complaints - QOP

Role Overview: As a Specialist - Product Complaints - QOP at Novartis in Hyderabad, you will be responsible for handling market complaints received from across the globe. You will review investigation reports from Novartis sites and Contract Manufacturing Organizations and collaborate with external Supply organization, Novartis sites, and Country pharma organizations for continuous improvement. Key Responsibilities: - Perform day-to-day activities of processing market complaints assigned as per relevant SOPs, business matrix, and SLA timelines. - Assist in data collection and reporting of KPIs. - Assist in continuous improvement initiatives. - Manage ad-hoc projects assigned in the area of work. - Proactively report all deviations through timely escalations. - Implement continuous process improvement projects to enhance quality and productivity. - Keep the service dashboard, order management framework, and time sheet updated. - Ensure training on relevant procedures before undertaking any GxP activities. - Report deliverable status and continuously acquire process knowledge. Qualification Required: - 5-8 years of relevant experience in Quality Operations. - Thorough understanding of Quality Management Systems. - Able to review market complaints investigation reports. - Basic understanding of product manufacturing, Pharma products, and lifecycle events. - Basic understanding of Trackwise. - Basic understanding of performance KPIs. - Basic understanding of MS Excel. - Awareness of GXP. - Fluent in verbal and written English; knowledge of other languages is an added advantage. Additional Details: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities served. Novartis aims to reimagine medicine to improve and extend people's lives, striving to become the most valued and trusted medicines company in the world. By joining Novartis, you will be part of a mission-driven organization focused on creating a brighter future through innovative science and passionate collaboration. Note: The company's commitment to diversity and inclusion, as well as additional resources and benefits for employees, can be explored further on the Novartis website.,